Understanding TS 16949:2002
Requirements for Quality Management Systems
(Just click on any chapter or clause on the table of contents for easy navigation to any part of this book.)
Table of Contents
Chapter 1
Foreword
0.0 Contents of the TS 16949 Standard
0.1 Introduction - General
0.1.1 The Eight Quality Management Principles
Chapter 2
0.2 Process Approach
0.2.1 The Plan - Do - Check - Act Methodology
0.2.2 Continual Improvement Process Model
Chapter 3
0.3 Relationship with ISO 9004
0.4 Compatibility with other management systems
1.0 Scope
2.0 Normative References
3.0 Terms and Definitions
Chapter 4
4.1 General Requirements
4.2.1 Documentation Requirements - General
4.2.2 Quality Manual
Chapter 5
4.2.3 Control of Documents
4.2.4 Control of Records
Chapter 6
5.1 Management Commitment
5.2 Customer Focus
5.3 Quality Policy
5.4.1 Planning: Quality Objectives
5.4.2 Planning: QMS
Chapter 7
5.5.1 Responsibility and Authority
5.5.2 Management Representative
5.5.3 Internal Communications
5.6 Management Review
Chapter 8
6.1 Provision of Resources
6.2 Human Resources (HR)
6.3 Infrastructure
6.4 Work Environment
Chapter 9
7.1 Planning of Product Realization
7.2 Customer-related Processes
Chapter 10
7.3 Design & Development Planning
Chapter 11
7.4 Purchasing
Chapter 12
7.5.1 Production & Service Provision
Chapter 13
7.5.2 Validation of Processes for Production and Service Provision
7.5.3 Identification and traceability
7.5.4 Customer Property
7.5.5 Preservation of Product
7.6 Control of Monitoring and Measuring Devices (MMD)
Chapter 14
8.1 General
8.2.1 Customer Satisfaction
8.2.2 Internal Audit
Chapter 15
8.2.3 Monitoring and Measurement of
Processes
8.2.4 Monitoring and Measurement of
Product
8.3 Control of nonconforming product
Chapter 16
8.4 Analysis of Data
8.5.1 Continual Improvement
8.5.2 Corrective Action
8.5.3 Preventive Action
Annex A - Control Plan Requirements
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2006
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