| QMS Process | Metric/Measurable |
| Sales | - Incomplete inquiry checklist - Late cost estimates - Revisions to proposals - Incorrect order information - Incomplete/inaccurate database - Sales order entry errors |
| Production | - Rework & repair - Excessive cycle time - Unscheduled machine downtime - Excessive variation - Inefficient set-ups/changeovers - Lost time waiting for work - Waste of materials & labor - Lost materials & tools - Excessive handling & storage - Poor capacity utilization - Non value-added use of floor space - Rejects and scrap |
| Engineering |
- Design errors - Drawing & revision errors - Bill of material errors - Late or incomplete design information - Engineering changes - Equipment problems - Technology problems - Bill of manufacture errors - Long design cycle time |
| Purchasing | - Late or incomplete P.O. requests - Purchase Order delays - Purchasing errors - Vendor non-conformances - Incomplete/inaccurate specifications - Physical inventory errors |
| Human Resources | - Poor/inadequate training - Health & safety incidents - Team work and communication - Labor disputes - Scheduling & line balancing - Absenteeism |
| Finance | - Credit notes & RMA’s - Contract release delays - Returns, claims & warranties - Credit approval delays - Accounts receivable overdue - Financial metrics - Late/incomplete financial reporting - Non-payment of vendors |
| Other | - New product development cycle - Delivery performance - Customer satisfaction/dissatisfaction - Environmental reporting - Order to delivery response time - Inventory turnover - Number of new products - Compliance to regulatory requirements |