ISO 9000 Lead Auditor Training

Module 0 - Introduction

0.2 Course Learning Objectives

0.2.1 ISO 9000 Quality Management System (QMS) Standards:
Upon successful completion, you should understand:
• The purpose and intent of ISO 9000 series of standards.
• The concept of “consistent pair” (ISO 9001 and ISO 9004).
• Key audit concepts and definitions.
• How to correctly interpret ISO 9001 requirements and related audit evidence
• How to evaluate the effectiveness of a QMS, processes, customer focus and continual improvement
• The eight Quality Management Principles and how they relate to ISO 9001
• The documentation required by ISO 9001 and their application to a variety of situations.
• The interrelationship between quality documentation, planning, policy and objectives.
• The difference and significance between legal conformity and conformity with ISO standards, when conducting audits.
• The effective evaluation of product realization and supporting processes.
• The concept of processes, their controls and interrelationships.
• The purpose and intent of management review, internal quality auditing and monitoring of the QMS.
• The development of the ISO 9000 series and ISO 19011.
• The impact of these developments on the audit process.
• The need for auditors to keep up to date. I.SO 9000 Lead Auditor Training

0.2.2 - Audit Process
Upon successful completion of the ISO 9001 Lead Auditor Training , you should understand:
• Systems for accredited registration and how accreditation bodies, registrars, training and auditor registration bodies operate.
• The registration process for an organization’s QMS.
• The different types of audits and the roles and responsibilities of participants.
• The need for auditors to be sensitive to local customs and obey auditee rules and regulations.
• The need for confidentiality during the audit process.
• The roles and responsibilities of audit team participants.
• The RAB registration criteria and Auditors’ Code of Conduct.

0.2.3 Audit Planning
Upon successful completion of the ISO 9000 Auditor Training , you should understand:
• How to plan and organize all aspects of the audit
• The importance of scope relative to accreditation, registration, QMS structure and content, audit plan and audit team selection
• The benefits of pre-audits and information and resources to effectively plan such audits  g
• The benefits and risks of checklists and how to prepare one.

0.2.4 Performing the Audit
Upon successful completion of the ISO 9000 Training, you should understand how to:
• Manage and perform all aspects of an audit.
• Explain the purpose of opening, closing and interim meetings.
• Apply communication and interpersonal skills.
• Know and apply the structure and intent of documentation.
• Identify auditor attributes and qualifications.
• Take notes and write nonconformity reports.
• Explain the risks and benefits of sampling during audits.
• Collect and evaluate evidence effectively.

0.2.5 Audit Reporting and Follow-up
Upon successful completion ISO 9000 Lead Auditor Training , you should understand how to:
• Summarize, record and present clear and concise audit and nonconformity reports.
• Evaluate and classify nonconformities.
• Explain the difference between corrective and preventive action.
• Evaluate proposals and implementation of corrective and preventive action
• Make recommendations on QMS systems for registration.
• Explain the role and responsibility of auditor and auditee during all stages of the corrective action process.
• Explain the purpose of ongoing surveillance audits.

Related ISO Lead Auditor Training Resources:

"Understanding ISO 9001" provides a detailed explanation of each ISO 9001 clause (requirements).

ISO 9001 FAQ provides answers to commonly asked questions about the ISO 9000 family of quality management standards.