ISO 9000 Lead Auditor Training

Module 0 - Introduction 

0.3  ISO 9000 Lead Auditor Training - Student Performance Evaluation

In order to pass the formal ISO 9001 Lead Auditor Training course, students must pass daily continual evaluation and a written exam. Students must obtain the minimum marks required for each assessed activity. Here is an example of a typical Student Evaluation System:
• Daily continual assessment 
• Daily module exercises - role playing; interviewing; situation handling; etc.
• Presentation erercises 
• Opening and Closing meeting exercises
• QMS Audit Summary Report) 
• Written examination 

0.3.1 ISO 9000 Lead Auditor Training  
The formal accredited Lead Auditor Training Course is designed to be at least 50% interactive, as auditing is a highly interactive activity. Students will be evaluated daily on a number of areas such as - attendance, punctuality, class participation, attitude, time keeping, auditing capability, performance as team members, written assignments, role playing and written and verbal communication and interactive skills.

ISO 9000 Training - The instructor will record the student’s contribution to, and participation in, all course activities. These notes will be used to assign daily marks for student performance. If an individual student’s performance on any of the above criteria is not satisfactory, the instructor(s) will discuss these concerns privately with the student and arrange additional coaching where appropriate. The continual assessment marks and specific feedback comments or concerns will be considered in the overall assessment of the students.

0.3.2 Daily Assessment Scoring
The score is determined by reference to the following scale:
A score of 1 = Very Poor.
A score of 2 = Poor.
A score of 3 = Satisfactory.
A score of 4 = Good
A score of 5 = Very Good.
 
The scores will be entered on the student assessment record.
Scoring is completed when the instructors have sufficient evidence to make a reasonable assessment. The assessment is worth 25 marks;minimum pass 15

0.3.2.1    Attendance Policy
Students are expected to be in attendance for the full duration of the ISO 9000 Lead Auditor Training course including evening workshops. Failure to do so will be reflected in the continuous evaluation.

0.3.3  ISO 9000 Lead Auditor Training - Written Examination (final day)

The instructor will explain the exam format towards the end of the week. Sample exercises are provided at the end of this online course for you to get to practise applying your knowledge and learn examination time management. ISO 9001 Lead Auditor Training exams are typically 2 hours long and have a variety of questions. These include multiple choice;true or false; short essay; long essay; and evaluating audit findings. The exam is usually open book, meaning that you will be allowed the use of the ISO 9001 Standard as well as any course materials given to you as part of the Lead Auditor course, including any notes you make on them. However, you will not be allowed to use any other books or materials or your laptop.

Most students have difficulty managing their time answering exam questions. One reason is that students waste time rifling through their course binder trying to find the answers instead of logically trying to answer the question. You should use or post-it tabs during the course whenever the instructor provides hints about important material/topics. This will save a lot of valuable time when writing the exam.

It is also important for you scan through the exam and put approximate times beside each question or set of questions and move on when you use up the time for that question. Also decide on your exam strategy - do you answer high mark questions first or easy questions first, etc., and stick to it. Lead Auditor training exams are usually worth 1 00 marks with a minimum pass of 70 marks.

0.3.3.1 Facilities for Re-sit

A student, who failed the written examination, but has passed the continual evaluation, is allowed one re-examination. A different exam paper is used for the re-examination. The re-examination is taken in the presence of an approved instructor as described in the course procedures. The complete ISO 9000 Lead Auditor Training course must be retaken to become eligible for another examination, if a student fails the re-examination.

0.3.4  ISO 9000 Lead Auditor Training - Complaints and Appeals

Appeals or complaints can be communicated to the training instructor or the Registrar providing the training. All issues will be documented and responses will be provided in a timely manner. If an appropriate resolution cannot be reached between the student and the Registrar, the RABQSA may be requested to arbitrate.

"Understanding ISO 9001" provides a detailed explanation of each ISO 9001 clause (requirements).

ISO 9001 FAQ provides answers to commonly asked questions about the ISO 9000 family of quality management standards.