ISO 9001 Lead Auditor Training

Exam Exercise 3 - Multiple Choice Questions

ISO 9001 Lead Auditor Training - Typical multiple choice questions worth one mark each. Only circle one answer for each question.

1 "Focused on providing confidence that quality requirements will be fulfilled" is:

 a quality assurance.
 b quality management.
 c quality control.
 d all of the above.
 e none of the above.

2 Lead auditors are responsible for: 

 a conducting the opening and closing meetings.
 b reporting audit findings and conclusion.
 c developing the audit program.
 d only a) and b).
 e all of the above.

3 The auditor has observed at least 8 purchase orders that were not reviewed and approved prior to issue. The auditor should now:

 a draw a conclusion and prepare a nonconformity report.
 b take another sample to confirm the audit observation.
 c tell the audited company that something should be done about purchase orders.
 d all of the above.
 e none of the above.

4 The document stating requirements related to activities or products is called:

 a the inspection procedure.
 b the specification.
 c the quality plan.
 d all of the above.
 e none of the above.

5 According to ISO 9001, data must be analyzed for information on:

 a customer satisfaction.
 b employee satisfaction.
 c supplier performance.
 d only a) and b).
 e only a) and c).
 
6 The primary information sought by an internal auditor during an audit is:

 a senior management commitment to the quality system.
 b a list of nonconformities against the ISO 9001 standard.
 c conformity to the ISO 9001 standard.
 d product shipped meets customer requirements.
 e all of the above.

7 If a major nonconformance is found in an audit, the third party auditor should:

 a request further production be stopped until the nonconformity is corrected.
 b notify customers that defective product is being shipped.
 c notify the Management Representative as soon as possible.
 d call a meeting with senior management to address the problem.
 e all of the above.

8 The management representative:

 a is a director.
 b is the quality assurance manager.
 c ensures the quality management system is maintained
 d all of the above.
 e none of the above.

9 What records must be kept to comply with ISO 9001?

 a records of employee competence.
 b records of the measurement and monitoring of processes.
 c records of design reviews.
 d a) and c) above.
 e b) and c) above.

10 The frequency of third party audits is determined by:

a) the Registrar and auditee.
b) the Registrar and customer.
c) the client.
d) only a) and b).
e) only b) and c).

11 If your company is ISO 9001 certified, this requires that your key suppliers:

 a also be certified to the ISO 9001 standard.
 b must be audited by your company.
 c must have a quality management system.
 d provide assurance that your company quality requirements are met.
 e all of the above.

12 When evaluating quality management systems, essential questions that must be asked in relation to processes being evaluated are:

a) Are the processes defined and their sequence and interaction determined?
b) Are the processes fully deployed and effectively implemented?
c) Are the processes effective and efficient in achieving planned results?
d) All of the above
e) Only a) and b)

13 At the closing meeting of a third party audit, the company’s General Manager asks about the outcome of the audit. The lead auditor should tell the company:

 a they have passed or failed.
 b it is not a decision for the audit team.
 c what recommendation will be made.
 d all of the above.
 e none of the above.

14 Any information pertaining to the quality of product or process, which can be verified through observation, interview or review of records is called:

a) An observation
b) A finding
c) Objective evidence
d) A nonconformance
e) All of the above

15 The ISO 9000 family of standards and guidelines are intended to be used in the following situations:

a) Guidance for quality management
b) Contractual, between first and second parties
c) Second party approval or third party certification
d) All of the above
e) Only b) and c)

ISO 9001 FAQ provides answers to commonly asked questions about the ISO 9000 family of quality management standards.