ISO 9001 Lead Auditor Training

Exam Exercise 2 - Multiple Choice Questions

ISO 9001 Lead Auditor Training - Typical multiple choice questions worth one mark each. Only circle one answer for each question.

1 QMS audits are used to verify:
 a. that employees are following procedures and work instructions.
 b. that products passed all inspections and tests per the quality plans.
 c. that the quality system has been effectively implemented and maintained.
 d. that all work is carried out by competent personnel.
 e. all of the above.

2 The coordinated activities to direct and control an organization with regard to quality is called:
 a. management review.
 b. quality management.
 c. total quality management.
 d. all of the above.
 e. none of the above.

3 The non-fulfillment of a requirement is called:
 a. an observation.
 b. a nonconformity.
 c. an audit finding.
 d. all of the above.
 e. none of the above.

4  If a major nonconformity is found during the audit, the QMS auditor should:
a. Stop further production till the nonconformance is corrected.
b. Notify the Quality Manager as soon as possible.
c. Notify customers that defective product is being shipped.
d. Call a meeting with senior management to address the problem.
e. All of the above.

5 The scope of a QMS audit is determined by:
a. The program manager and auditee.
b. The customer and the auditee.
c. The audit client and the audit team leader.
d. All of the above.
e. None of the above.

6 The Registrar auditor may verify completion of agreed corrective action by: 
 a. acceptance of a written response.
 b. evaluation of submitted evidence.
 c. partial re-audit of the corrective action at the auditee’s site.
 d. all of the above.
 e. none of the above.

7 The person responsible for developing the audit plan, communicating with the auditee, and directing team efforts in preparing for and conducting the audit is:
 a. the client.
 b. the audit program manager.
 c. the audit team leader.
 d. all of the above.
 e. none of the above.

8 A requirement in selecting an audit team is:
 a. to select auditors who are impartial and objective.
 b. to select only auditors who are certified by the RAB or equivalent body.
 c. to ensure that one of the team is in a management position.
 d. to ensure that at least one team member has expertise in the activity audited.
 e. all of the above.

9 QMS audits may be used to:
 a. assist in selecting suppliers and subcontractors.
 b. verify conformity with contractual requirements.
 c. assess the effectiveness of quality management systems.
 d. find opportunities to improve the quality system.
 e. all of the above.

10 The purpose of the ISO 9001 QMS standard is to:
a. Enhance customer satisfaction.
b. Continually improve the effectiveness of the quality management system.
c. Provide certification of product capability and conformance.
d. Only a) and c).
e. Only a) and b).

11 If an audit finds no nonconformities, the external auditor should:
a. Conclude that there are no nonconformities existing in the quality system.
b. Explain to the department manager that only a sample of activities was audited and there may be nonconformities that the sample did not uncover.
c. Recommend to auditee management that future audits be restricted to follow-up of corrective actions on customer complaints and specific quality problems.
d. Only a) and c).
e. Only b) and c).

12 A good approach when interviewing an auditee is to:
 a. say notes will be taken of their responses as evidence that they are doing their job.
 b. put the auditee at ease and encourage them to mark out existing nonconformities.
 c. establish a good rapport with the auditee; ask short questions and listen.
 d. only a) and c).
 e. only b) and c).

13 Which of the following is a requirement of ISO 9001?
 a. to have a quality assurance manager.
 b. to have a documented procedure for determining quality system related costs.
 c. to have a documented quality policy.
 d. all of the above.
 e. none of the above. 

14 It is important that the outcome of management reviews should lead to:
a) Improvement in conformity with QMS requirements
b) Increased effectiveness of the QMS
c) Increased effectiveness and efficiency of the QMS
d) Only a) and c)
e) Only a) and b)

15 The nature and degree to which a supplier may demonstrate conformance to an ISO 9001 based QMS may vary in accordance with:
a) The complexity and difficulty in designing and producing the product
b) The past performance of the supplier
c) The ability to judge product quality on the basis of final inspection and test alone
d) All of the above
e) Only a) and b)

ISO 9001 FAQ provides answers to commonly asked questions about the ISO 9000 family of quality management standards.